If a product is damaged in shipping, please refuse the package and notify Science Stuff, Inc. If you did accept the shipment, please notify Science Stuff, Inc. of product damage within 24 hours of receipt.
If you discover a defect in the product, please notify Science Stuff, Inc. immediately.
Chemicals, Glassware, Culture Media, and Science Fair Project Boards are not returnable. All returns must be pre-approved. Non-defective products can be returned within 30 calendar days from the ship date if package is returned and received in "new and unopened" manufacturer's condition and able to be re-sold. Allow one week for return shipment. Returned products are subject to shipping, and restocking charges in some cases.
Customer is responsible for return shipping charges to our warehouse. Customer is responsible for all risk of loss and damage to products being shipped for return. Please take steps to insure return shipment in case of loss or damage. You may choose to have us exchange your merchandise in place of a refund.